Joss JOSXS Pool Cue Shaft

Pulse Cues is committed to customer satisfaction. Below outlines our product return and refund procedures.

Unused or un-chalked items in original condition may be returned within 7 days for a full refund. Damaged or defective products are subject to the individual manufacturer warranty terms.

Return Process:

• Pre-authorization is required by contacting our support team and stating the return reason/items. Pre-authorized returns will receive processing priority.
• The original invoice or order number must be included with all return shipments.
• All items must be properly packaged to prevent damage during shipping. Insufficiently packaged returns will void all warranties or guarantees.
• Price tags or other identifying labels should be removed from returned products.

We strive to offer hassle-free returns within 7 days. Please reach out with any other questions regarding exchanges, refunds or our product satisfaction guarantee. Your business is appreciated and customer service is our top priority.

Customers can expect their orders to be delivered within 3-5 business days once shipped. Our centralized warehouse allows for quick and efficient order fulfillment.

Customers can expect hassle-free order processing without the inconvenience of split shipments, multiple tracking numbers, or delayed items arriving from different sources. Given our streamlined distribution process, we are pleased to offer shipment of all in-stock items within 24 hours of order placement.

Safe and Secure Checkout
We strive to make your purchase process simple and protected. Pulse Cues uses Stripe to process all orders placed through our online store.

Accepted Payment Methods:

• Visa, Mastercard, American Express, Discover
• Stripe also accepts most major debit cards.

For your security and privacy, your payment information is encrypted during transmission using secure SSL (Secure Sockets Layer) technology. Stripe is PCI DSS compliant - meeting the highest industry standards for data protection.

You will be automatically redirected to our secure Stripe checkout page to enter your payment details. For future convenience, you may also save your card on file within your Stripe account.

Please note - at this time we are unable to accept PayPal payments directly on our site due to internal system limitations. We appreciate your understanding as we work to expand accepted payment options.

If you have any other questions regarding checkout security or making a payment, please contact our support team. We're here to help ensure your order process is simple and stress-free.