Return & Refunds

Pulse Cues is committed to customer satisfaction. Below outlines our product return and refund procedures.

Unused or un-chalked items in original condition may be returned within 7 days for a full refund. Damaged or defective products are subject to the individual manufacturer warranty terms.

Return Process:

• Pre-authorization is required by contacting our support team and stating the return reason/items. Pre-authorized returns will receive processing priority.
• The original invoice or order number must be included with all return shipments.
• All items must be properly packaged to prevent damage during shipping. Insufficiently packaged returns will void all warranties or guarantees.
• Price tags or other identifying labels should be removed from returned products.

We strive to offer hassle-free returns within 7 days. Please reach out with any other questions regarding exchanges, refunds or our product satisfaction guarantee. Your business is appreciated and customer service is our top priority.